FLYING CAR AI / REFUND POLICY

Refund policy

Technical non-delivery

If a paid order cannot deliver a usable video file because of a confirmed generation failure or unavailable output, it enters the refund process. The service checks payment and generation records first. An uncertain or still-processing outcome may require review rather than an immediate refund.

Read the verified order status

Use the same private order page to track review, refund pending and refund confirmed. A checkout return flag is not proof of payment. Refund pending is not confirmation that money has reached your bank. Once Stripe accepts a refund, your bank or payment method determines when funds appear.

Variable creative results

AI output can vary in likeness, vehicle appearance, movement and continuity. A different creative preference does not automatically establish technical non-delivery or include a free reroll. Report a genuinely unusable result through support for review. Nothing in this policy limits mandatory consumer rights.

Do not pay again to retry

Reopen the existing private order instead of creating a replacement while status is pending or under review. A draft or failed checkout may not have a confirmed charge. Contact support if you suspect a duplicate payment.

Access expiration is not a generation failure

Download immediately. Videos expire 7 days after successful completion; expired or deleted files cannot be restored. Losing a private link, clearing device storage, voluntary deletion or missing the download window does not itself establish technical non-delivery or confirm a refund. Uploaded images are scheduled for deletion within 24 hours.

Ask for help

Contact support through the contact details shown on your Stripe receipt. Include your order ID and the issue, not full card details or a publicly shared private token. Support guidance.